AI chatbots are ‘juicing engagement’ instead of being useful, Instagram co-founder warns

AI Analysis

The concerns surrounding AI companies' tactics for soliciting engagement are multifaceted. While the intentions behind such actions may be unclear, their impact on users is undeniable. Aggressive follow-up questions can lead to user frustration and erosion of trust.These tactics can be seen as a continuation of social media's aggressive expansion strategies. However, in the realm of AI, where information is often critical, it's essential that companies prioritize providing genuinely useful insights over pursuing engagement at all costs. Transparency and usefulness are crucial components in building a positive user experience.By exploring alternative approaches that focus on providing value rather than manipulation, AI companies can create a more sustainable and trustworthy environment for their users. This shift would not only benefit users but also contribute to the responsible development of AI technologies.

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Original Article

Instagram co-founder Kevin Systrom says AI companies are trying too hard to “juice engagement” by pestering their users with follow-up questions, instead of providing actually useful insights. Systrom said the tactics represent “a force that’s hurting us,” comparing them to those used by social media companies to expand aggressively.  “You can see some of these […]

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