For you. Here it is:Discussion Points:1. What are the implications of Airbnb introducing an AI-powered customer service bot on user experience?r 2. How will this feature affect the company's revenue and customeetention rates?r 3. Can AI-powered bots replace human customer support in the long run?Summary Airbnb has begun rolling out an AI-powered customer service bot in the U.S., with 50% of its users already utilizing the feature. According to CEO Brian Chesky, this move is part of the company's efforts to enhance user experience and improve overall efficiency.
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Airbnb started rolling out an AI-powered customer service bot in the U.S. last month, CEO Brian Chesky said during the firm’s first-quarter conference call on Thursday. Chesky said 50% of Airbnb’s U.S. users are already using the AI bot for customer service, adding that the company plans to roll out the feature to all its […]
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