Yelp has announced its plans to deploy AI-powered "voice agents" to assist service providers and restaurants with customer inquiries and tasks. This move aims to simplify the process of handling calls and providing basic information without requiring complex setups or integrations.The voice agents can already access existing metadata and data, making it easier for businesses to implement this solution. However, it's essential to consider how this will affect human jobs in the service industry. Will this technology replace customer support roles, or augment their capabilities?As Yelp moves forward with its plans, concerns around data privacy and security must be addressed. How will the company ensure that sensitive customer information is protected, and what measures will be taken to prevent potential misuse of this technology?